FAQ

Here are answers to the most frequently asked questions about Meeting Application and working with us

What is Meeting Application?

Meeting Application is a comprehensive "One Stop Event Shop" ecosystem for managing in-person, hybrid, and online events. What sets us apart is our modular structure and flexibility – instead of paying for rigid packages, you only pay for the modules you actually need. We offer an event website (landing page), registration system, and a dedicated mobile app all in one panel.

Does the app work as venue navigation?

Yes, we provide Interactive Maps. Participants can zoom in on the venue map, click on exhibitor booths or conference rooms and immediately see agenda details or company profiles. The app also supports external navigation (Google Maps), helping you reach the event venue.

How does the reception (Check-in) process work on the event day?

The process is lightning-fast. Thanks to our service app, you can scan participants' tickets with any mobile device. We also offer the option to rent reception sets (printers + tablets) or Self Check-in Kiosks, which allow issuing personalized badges in less than 10 seconds and eliminate queues.

Does the app have a PUSH notification feature?

Yes. Organizers can send unlimited PUSH notifications to all participants or selected groups in real-time. This is an ideal tool for informing about schedule changes, reminding about starting sessions, or promoting event partners.

Who is the Meeting Application system for?

Our solution is dedicated to professional event organizers, including: event agencies (PCO), corporations, associations, conference centers, and hotel chains. The system scales to each client\'s needs – we support both intimate board meetings and international congresses for thousands of participants.

What packages are available and do I have to decide on everything at once?

We offer three foundations (starter packages): STARTER (organizer essentials), Connect (balanced solution), and PREMIUM (lowest commission and dedicated design). However, this is just the starting point – our system is flexible. You can start with the STARTER package and purchase a single module (e.g., Scan & Collect) just before the event, without having to jump to a more expensive subscription.

Does the system work for online and hybrid events?

Yes. Meeting Application supports every event format. For online and hybrid events, we offer the ability to embed video streaming (e.g., YouTube, Vimeo) directly on the website or in the app, password-protected content access (Content Unlocker), and virtual networking for remote participants.

Do you handle system configuration for organizers?

Yes. We understand that your time is valuable, which is why we offer comprehensive implementation services. Our team can take over the event configuration process, content completion (agenda, speakers), and graphic personalization. This service is priced individually and allows you to focus on the event content while we take care of the technology.

Can you help conceptually with event organization?

Absolutely. As a technology partner who has served over 2,600 events in 40 countries, we have unique know-how. We know which solutions (e.g., gamification, networking) work in specific industries. We are happy to advise on how to design the participant journey (User Journey) to increase engagement and achieve your business goals.

What does technical support look like after purchasing a license?

We don\'t leave you alone. After signing the agreement, you receive dedicated training on using the panel (CMS). You also have access to our Knowledge Base (Help Center) with video instructions and support from the AI bot – MAIA, which helps 24/7. Depending on the package, you also have a dedicated support manager (Customer Success Manager) at your disposal.

Does the system handle ticket sales and automatic invoicing?

Yes, the registration module is a full-fledged e-commerce tool for events. We handle ticket sales, discount codes, and conditional registration. The system automatically issues proforma invoices and VAT invoices, and also enables data export to JPK FA files, which streamlines accounting processes.

When can I withdraw money from ticket sales?

Funds go directly to you. Our system integrates with your payment gateway (e.g., Stripe, PayU, AutoPay, Tpay), so money from participants flows straight to your business account. You can make withdrawals immediately, according to the agreement you have with your payment operator, which ensures full financial liquidity.

What is the participant fee and how does billing work?

The participant fee (User Fee) is charged once for each unique user account that registered or was imported into the event. We do not charge for anonymous website visitors. Billing for additional modules occurs after signing the agreement, while ticket commissions and participant fees are typically billed in monthly or quarterly cycles.

What is the commission on ticket sales?

The commission depends on your base package: in the STARTER package it's 4%, in Connect 3%, and in the PREMIUM package only 2%. For free tickets, we only charge a fixed, low processing fee (from $3 to $9) for the participant registration process.

Can I restrict ticket visibility to specific groups (e.g., VIP)?

Of course. The "Tickets visible to selected groups" feature and "Registration via unique links" allow you to precisely segment your offering. You can create hidden VIP tickets or employee discounts, available only to people with a dedicated link.

How does the app support networking (Business Matching)?

The app has an advanced Business Matching module. Participants can browse the guest list, filter people by industry or interests, and schedule 1:1 meetings. The system automatically manages availability calendars and tables. Additionally, the Lead Scan feature allows for quick business card exchange by scanning QR codes on badges.

How can I engage participants during the event (Scan & Collect)?

We offer the Scan & Collect module – an engaging on-site game. Participants collect points by scanning QR codes (e.g., at sponsor booths) and compete for prizes on a live leaderboard in the app. It's a great way to increase traffic in the expo zone. Additionally, Live Voting surveys, quizzes, and a Q&A module for asking speakers questions are available.

Can I find the event schedule and route map in the app?

Yes. We provide Interactive Maps – a scalable venue plan within the app. Clicking on a room or booth takes you to details. For navigation to the event venue, we use integration with external maps (e.g., Google Maps).

What does the ticket verification (Check-in) process look like on-site?

We provide a free "Check-in App" for Android devices. It turns any phone or tablet into a professional scanner. Thanks to cloud synchronization, ticket verification is lightning-fast and eliminates the risk of unauthorized entry.

Do you provide on-site support at the event?

Yes. At the client's request, our Event Success Manager or dedicated technical team can be present at the event venue. We can support reception operations, train hostesses, serve as a help desk for the app, or supervise the badge printing process, giving you peace of mind.

Do you provide equipment for printing badges?

Yes. We offer rental of complete reception sets (thermal printers + tablets). You can also use our Self Check-in Kiosks, which allow participants to print their own badges in less than 10 seconds after scanning their ticket, completely eliminating queues.

What benefits does the system offer to my sponsors?

Meeting Application is a powerful marketing tool. Sponsors receive extensive profiles in the Business Hub section, advertising banners in the agenda, and access to the Lead Scan module. This allows exhibitors to scan badges of booth visitors and build a contact database (leads) directly in the app, which increases ROI from event participation.

Still have questions?

Contact us, we'll be happy to help!